Neural Academy is committed to protecting the privacy and data of our users. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services. By accessing or using Neural Academy, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing details, country of residence.
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Account Information: Course enrollments, progress, certificates, activity logs.
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Technical Data: IP address, browser type, device data, cookies, referral pages, time stamps.
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Communication Data: Emails, messages sent to support, survey responses, and feedback.
We collect this data either directly from you (e.g., form submissions) or automatically through cookies and tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide, manage, and improve our courses and services.
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To process transactions and issue certifications.
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To personalize your learning experience.
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To communicate important updates, offers, and newsletters (only with your consent).
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To analyze platform usage and troubleshoot performance issues.
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To comply with legal obligations and enforce our Terms of Use.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating the platform, including:
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Payment processors
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Cloud hosting providers
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Analytics services (e.g., Google Analytics)
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Email communication tools
These parties are contractually obligated to handle your data securely and only for authorized purposes.
4. Data Retention
We retain your personal data only as long as necessary for educational, legal, or administrative purposes. If you delete your account, we may keep minimal data for compliance or archival purposes, unless you request full deletion (see GDPR section).
5. Security Measures
We use industry-standard security protocols and encryption to protect your information. Access to personal data is restricted to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a user of Neural Academy, you have the right to:
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Access and view your personal data.
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Request correction of incorrect or outdated data.
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Request deletion of your data («right to be forgotten»).
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Opt out of marketing communications at any time.
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Object to data processing in certain circumstances.
To exercise these rights, please contact us at support@neuralacad.com.
7. Cookie Policy
Cookies are small text files stored on your device to improve your experience on our website.
We use cookies to:
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Remember your preferences and login details
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Track course progress and activity
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Analyze site traffic and behavior
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Deliver personalized content and ads
You can manage your cookie preferences through your browser settings. Blocking cookies may impact your experience on the site.
Types of cookies we use:
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Essential Cookies – necessary for website functionality.
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Performance Cookies – help us understand user behavior (e.g., Google Analytics).
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Functional Cookies – remember preferences and choices.
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Marketing Cookies – deliver targeted advertisements.
8. GDPR Compliance
If you are a resident of the European Union or European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you enhanced rights regarding your personal data.
We adhere to GDPR principles of transparency, accountability, and user consent. Our legal basis for processing personal data includes:
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Your explicit consent (for marketing or optional features)
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Fulfillment of a contract (e.g., course enrollment)
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Legal obligations (e.g., tax compliance)
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Legitimate interests (e.g., platform optimization)
You may contact our Data Protection Officer by emailing support@neuralacad.com with «GDPR» in the subject line. You also have the right to file a complaint with your national data protection authority.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of external sites before sharing personal data.
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date. If we make material changes, we will notify you via email or a banner on the site.
11. Contact Us
If you have any questions, concerns, or data requests, please reach out to us:
📧 Email: support@neuralacad.com